RETURN/ EXCHANGE/ REFUND POLICY
- A request by the customer for an order to be cancelled and refunded can only be done within six (6) hours after placing the order. Six (6) hours after receiving an order, all orders are processed and orders cannot be cancelled or refunded after this time.
- Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for order cancellations.
- We will not be able to cancel orders that have already been processed.
- TheWebsMost.com has the full right to decide whether an order has been processed or not.
- In case of requests for order cancellations, TheWebsMost.com reserves the right to accept or reject requests for order cancellations for any reason.
- To cancel your order, please send an email to firstname.lastname@example.org.
TAMPERED / DAMAGED PARCEL
- If you think, you are receiving the parcel in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person.
- Customer must check the parcel at the time of delivery, and must not accept it if any tempering or damage found.
- Any claim for damage after accepting delivery will not be entertained.
- We urge all customers to take a video of the package from all sides while receiving from the delivery company. This will help you back any damage claims after delivery.
All the products sold on TheWebsMost.com has a replacement only policy. All authorized replacements are eligible for a similar brand new product/part in the exchange of the defective product/part. In case the same product is not available, one can simply exchange it with any other product of the same price available on our website at no extra cost.
- Please note that product brands KneeFirst, EzyFlix, MindPillow, Cleaxo & apparel items are not valid for exchange/returns.
We do not offer returns or refunds on all apparel as they are printed on demand. Printing on demand means that we only print the design on our t-shirts when your order is received therefore it is not possible to return/exchange/refund an apparel product if there is an ordering mistake from the customer's end.
- We will provide a full or partial refund (depending on the situation) if there is a manufacturing defect in the product or any mistake from our end.
- Returns are only valid if there is a manufacturing defect in the product or any mistake from our end.
- Customer must notify us about the issue by email with proper evidence.
- A replacement request is considered valid only if made by email within 24 hours, counted from the time of delivery.
- Any complaint lodged after 24 hours of delivery does not fall under our replacement policy.
- We may also require additional verification or information before authorizing the replacement.
- After the request is authorized, the customer must send back the original order product/part for inspection within seven business days.
- To be eligible for replacement, the product must be new, unused and unaltered condition in original packaging, with all tags, booklets, labels, packing and retail box intact.
- If any physical damage or scratch is found on the original returned product/retail box/packaging, the replacement request will be immediately canceled and no future request/communication will be entertained.
- If the customer refuses to co-operate or refuses to furnish/return all the package contents including the ‘original package’, we reserve full rights to permanently suspend all claim(s) / order(s) in any condition.
- If the customer is found doing any unfair/fraudulent activity during or after applying for a replacement, all claims/requests will be suspended and the customer will be banned from using the website/services in any way effective immediately.
- Customer will be responsible for return shipping costs.
- A replacement is offered in case a parcel is ‘lost in transit’ and there is sufficient proof to prove this.
- We have a strict no return policy. A return may be accepted only on special circumstances. Kindly email us at email@example.com with your request.
- As mentioned above, refunds can only be requested by the customer within 24 hours of placement of an order.
- In case the ordered product is completely sold out, we will process a refund. It takes 4-5 business days for refunds to reflect in your registered bank account.
- If a return is accepted under special circumstances, it will be refunded as store credit which can be used to purchase anything of the same amount on TheWebsMost.com.
RETURN PROCESS TO BE FOLLOWED DURING REPLACEMENT:
- Use safe packing for hassle-free replacements. Prefer corrugated boxes.
- Pack the product in a new, unused and unaltered condition in original packaging, with all tags, booklets, labels and retail box intact.
- Small accessories can also be packed in a bubble envelope for safe returns.
- The return address will be mentioned on the return authorization letter sent to you via email, after accepting the replacement request.
- Use a reliable and trusted courier company that provides a tracking number.
- Customer will be responsible for return shipping costs.
Inspection & Processing:
- Please note that the return shipment should reach us in a properly packed box. We do not accept any damaged/tampered shipments.
- Once we receive the return package, please allow us 6-7 business days for inspection.
- If everything is alright and as said, we will immediately process the replacement.
- Replacement order delivery usually takes the same time as the original order delivery time, though we do not guarantee any specific delivery time or date.
- If any physical damage or scratch is found on the original returned product/retail box/packaging, the replacement request will be immediately canceled and no future communication will be entertained.